All compounded products are produced in our laboratory once your order has been placed as they are made specifically for each individual and not kept on the shelf. Once your order is placed it usually takes us 24 hrs to make it up but can extend to 48 hours if we are busier than usual or if it is a sterile product.
Once your order has been made it will be shipped according to your chosen shipping method. Delivery times are outside our control.
Complementary Compounding Services will gladly exchange any product we supply free of charge if it is found to be faulty, does not stand up to our quality guarantee, or for any other mistake made by any of our staff members. Click here to see our quality control procedures. We must be notified within 7 days of receiving any faulty goods for this guarantee to be valid.
We will not however be held responsible for any product that is ordered in error by you or your doctor, if you change your mind, or for any other mistake you may make when ordering if it has already been made up for you. Notify us as soon as possible if this is the case so we can cancel or change your order before it is made up. We will not be held responsible if the delivery of your order is delayed by courier/post as delivery times are outside of our control. We offer insurance on delivery in case your order is lost or damaged during transit.
You must inform us of any allergies (eg. lactose, flavors, etc) when you order. List them all in the instructions box at the online checkout. We accept no responsibility if you fail to do so. In addition, if you are unknowingly allergic or intollerant to any product we supply we cannot be held responsible as this type of reaction is not due to any fault of our products but rather your bodies response to it. We do our best to avoid ingredients that may cause any reactions and generally we use hypoallergenic ingredients were ever available however on rare occasions some highly sensitive patients may still react to some products. This is unavoidable.
All our products are lactose and gluten free.